Automation is everything.
Working with Akia means these types of conversations happen daily, behind the scenes, and without staff intervention.
Guests who require assistance are appropriately flagged, where Domain Hotel's remarkable front desk team can step in and showcase their hospitality.
Dozens of messages come back in during a busy morning at Domain Hotel, but only a handful will need Justin and his team to actually step in.
The rest of it is handled by Akia.