Akia

Autopilot for Hotel Operations

Use artificial intelligence to manage text-messaging with your guests.

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a pleasant experience

Good experiences aren't just for your guests. Your team will love Akia.

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Our Amazing Clients

Join the ranks of hotels who also discovered the next best thing.

Stay Connected

The modern guest experience.

The modern traveler is becoming more technologically adept. Reach them, and let them reach you, using the apps they already have installed on their phones.

Akia Mobile Apps
Akia Text Message
Scheduled Messaging

Engaged guests are happy guests.

Studies show that guest satisfaction and NPS correlate with the number of staff touch points.

Maximize reputation scores by scheduling polite check-ins to ensure your guests are at their happiest.

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No Upfront Costs

Absolutely free to start. No pricy hardware costs. No complicated software installs.

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Unlimited Messaging

No ‚Äúlimit anxiety‚ÄĚ on number of messages, so you can always offer the best experience.

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Cloud-Based

Akia is accessible anywhere over the web. No need to maintain servers or version upgrades.

Rest Easy

Stay notified.

In addition to your team being immediately notified of new requests, our SLA breach technology will help you keep them accountable.

Notifications are old news. Akia isn't shy about texting or calling your team when there are guests waiting.

Akia Text Notifications
RESULTS ORIENTED

Let the numbers tell the story.

3 min

response time

22%

CSAT improvement

36%

Guests respond

97%

Texts Read

Achieve Your Goals

Hear what they have to say.

With 97% of messages read within three minutes, guests are sure to see what you have to say, and provide feedback when necessary.

Use text messages to remind your happy guests to leave you a review. Or take the opportunity to learn what could have gone better using a more private form of communication.

Akia Guest Experience Management

The Akia team have been so great to work with. It's obvious guest experiences are a priority for them with how easy it has been to keep my team accountable.

Jordan Buckley, VP of Operations

Paramount Hotels

The system has been really intuitive. It's really easy to see when it needs my attention, otherwise it doesn't bother me at all. It's been great to have when the front desk gets really busy.

Susan Huang, Front Desk Supervisor

Herbert Hotel

Try Akia for 14 days. Free.

Schedule some time here and a representative will reach out to get you and your team set up.